Medihelp Medical Aid Has More than 100 years
Medihelp Medical Aid is the third largest open medical aid in South Africa. It has more than 100
years’ experience in the industry with regional offices in Cape Town, Bloemfontein, Durban, Port Elizabeth and
Pretoria as the head office.
Medihelp’s ability to pay claims fast and efficiently received an AA-rating from
Global Credit Rating.
Medihelp Medical Aid’s focus is
customer-centricity, in other words they are focused on the members. Consulta’s Customer Service Index has rated
then often as one of the greatest for customer service. They keep the high rate of customer satisfaction by looking
after their employees. Medihelp Medical
Aid has been rated under the top ten in the Deloitte Best Company to Work For survey for the past ten
years. Personal customer care is seen at the head office and the regional offices.
There are 79 trained Call Centre operatives that are committed in aiding customers averaging 65 000 calls per
The medical plan options are aimed at different age groups,
needs and lifestyles.
Necesse membership is based on your income and
proof of your income is required. Medical and healthcare is provided by medical professionals in the network. You
need authorization prior to treatment. The goal of this medical aid scheme is to make private facilities more
available. The benefits are limited with a specific amount per year per family.
Dimension Prime 1
Dimension Prime 1 is an option f unlimited
private hospitalization in the hospital of your choice. This option provides private hospital cover with no overall
annual limit and the freedom of choosing a private hospital. This plan is perfect for large families because you
only pay for a maximum of two children. Included in this medical scheme are the following
Children younger than 26 years and dependent pay membership for child
Day-to-day medical treatment and care are available.
Emergency services are unlimited in South Africa.
Health Benefit Booster includes care and preventative
270 PMBs are covered in diagnosing, treating and management
26 Chronic diagnosed diseases on the CDL list are included in this
Dimension Prime 2
Dimension Prime 2 also offers you the choice of
which hospital you want to be admitted to with unlimited cover. Additional to this cover is the day-to-day benefits
and the savings account. This plan also allows you to pay for a maximum of 2 children in the family and dependent
children that are younger than 26 years are seen as child dependents. The Health Benefit Booster covers
Dimension Prime 3
Dimension Prime 3 option includes the hospital
plan that is unlimited and your choice of private hospital. Included are all the benefits mentioned in Dimension
Prime 1 and 2 and additional to that the following benefits are also included:
Pooled day-to-day benefits
Dimension Elite plan is the most comprehensive
plan in the Dimension series. It is ideal for you and your family if you require a broad cover for day-to-day
medical and health treatment. Medical emergencies are covered completely, as well as hospitalization. This option
has all the benefits included in the previous options.
In addition is included unlimited cover
Surgical treatment services; and
Products and medicines used by general practitioners or
Medihelp Plus is the top of the range medical aid
plan of the whole Medihelp range. This option is ideal for you and your family with different day-to-day medical
care needs. In addition to the above plans’ benefits, this option also includes unlimited cover for major medical
treatments, trauma recovery, and emergency Netcare 911 services to South African, Swaziland, Lesotho, Namibia and
Mozambique members. Netcare 911 also provides a Rape Crisis Centre and a 24-hour
Medihelp Medical Aid
is a medical aid with variety of benefits and great customer care. © Medical Aid Plan.